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automatic emails for waiting list

MatthieuMerchant
4merchants want this

Voters get an email when this status changes.

As of now, clients on a waiting list do not receive an automatic email when there is a cancellation, the admin needs to manually send it. All clients on a waiting list for an event should receive an automatic email as soon as there is a cancellation. Thank you.

Discussion2

Add context, or tell us how this would help your business.

  1. April KhalilMerchant

    I thought the system already automatically sent an email notification to the client! What is the point of a waitlist if the person isn't notified there is an opening? Good catch. We need this feature because I don't have time to be watching the waitlist and want our customers to be able to book any available seats automatically.

  2. Servicify teamTeam

    Automatic waitlist invitations are live. When a customer cancels or reschedules their own booking, everyone waiting on that slot gets an invitation email with a link to the freed day. Turn it on from the Waitlist page; it is off by default and needs the Pro Plus plan. Cancellations you make from the admin still ask you first.

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