Right now, customers can cancel more than 1 day before the appointment. Have a feature where within 24hrs, customers will have to contact our business to cancel with a $25 fee.
Supported by 12 voters
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Servicify Team· Servicify teamInteresting feature, we'll look into seeing if this is possible via Shopify.
Servicify Team· Servicify teamWhile we dont support this directly, we think using Deposits is a good way to get to the same state. You can charge a customer a deposit ($25) for booking, and then refund the deposit if they arrive, or keep it if they cancel.
Servicify Team· Servicify team[Imported Canny comment contained no text]
To book for free is an incentive for the cutomer to connect. no obligation. If the cancel within 24hrs to then charges a fee puts responsibility on them to be aware and ready 24 hrs in advance...ie confirm their appointment. a penalty for late cancellation is only fair. booking for free.
Hayda Studios· MerchantI would also be interested in this feature! It's pretty common on most POS systems targeted at services but have yet to find this on any Shopify POS compatible app.
Servicify Team· Servicify teamWe are closing this as there is no way using Shopify's APIs to charge a customer. However, an easy way to do this is with our deposits feature. Take a deposit payment when your customer makes a booking, and make the deposit non-refundable if the booking is cancelled by your customer.
Servicify Team· Servicify team[Imported Canny comment contained no text]