All feature requests
CompletedSource status: Complete

Enhanced Booking List View for POS

Obsidian PiercingMerchant
6merchants want this

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The "View bookings" tile currently requires staff to select a search filter (Booking ID, First Name, or Last Name), then type and search, before viewing the specific related result. While this works well for looking up specific bookings, it doesn't align with the fast-paced reality of retail operations where teams need instant visibility of who's expected throughout the day. This creates friction during checkout and forces staff to either search for info or ask the customer. Proposed Enhancement: 1. Default View: Today's Live Booking List - Display all current day bookings immediately upon opening - Fulfilled appointments greyed out or hidden (user configurable?) - Instant situational awareness for the entire team 2. Dynamic Search Bar (top of screen) - Type any information: name, phone, email, partial matches - Live filtering as you type, no "search" button needed - Seamless transition between browsing and searching 3. Optional: Today/Upcoming Tabs - "Today" tab as default view - "Upcoming Days" tab for planning ahead In retail environments with bookings, this view is opened dozens of times per day. Staff need to quickly match walk-ins to appointments, prepare for arrivals, and process checkouts efficiently. A list-first approach would dramatically improve operational flow and reduce customer wait times. This enhancement would make the POS booking tile indispensable for daily operations instead of just a lookup tool. We believe this represents a significant opportunity to better serve retail businesses managing appointments.

Discussion4

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  1. Servicify TeamTeam

    Thanks this is great feedback and we are looking into it.

  2. Servicify TeamTeam

    [Imported Canny comment contained no text]

  3. Michelle VincentMerchant

    I came in to request the same thing, we love the check in option but it is of limited usefulness when it slows down the process for the customer and staff because they can't spell the name right or the customer forgets who in the party of 9 actually booked it under their name. It would also help us realize if there are no-shows or late arrivals who have not yet checked in. We also really need to be able to see the upsold products included with the order, either in the POS extension or the google calendar, it's very cumbersome to look up the items to make sure they receive everything they paid for.

  4. Servicify TeamTeam

    Some key updates for the voters here! (1) You can scan a customer's QR check in code on POS for a quick way to find and check in. See here! https://easy-appointment-booking.canny.io/changelog/check-in-faster-with-qr-codes-scan-guests-in-from-pos (2) This extension shows today's bookings, grouped by time, and the option to hide those checked in

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