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Hold Card Payments when booking, instead of charging

Our business takes deposits for bookings to deter no-shows and late cancellations, but we really wish the booking app would take card information and only charge if the customer no-shows or cancels with less than 24hrs notice. As things stand, customers complete two transactions (one when checking out online for a deposit for their appointment) and again when they fully check out in person. This results in our business spending extra in transaction fees (mainly in the +$0.30/transaction). While $0.30 seems small, it adds up with hundreds/thousands of customers. This could be a huge savings to our business, but the deposit has significantly decreased our no-show rate.

Posted by Madelyn Santoro

Supported by 4 voters

Discussion(4)

Add context or tell us how this would help.

  1. Jessica Teper· Merchant

    agreed!

  2. Servicify Team· Servicify team

    Thanks for the feedback Madelyn Santoro. Unfortunately, Shopify does not give apps an easy way to do "split payments" which is what you really need to do deposits. We are waiting for some better integrations to be released by Shopify so we can correctly do deposits without you paying that $0.30 transaction fee.

  3. Servicify Team· Servicify team

    Hi there, we launched Deposits recently which solves this problem. You can learn more about Deposits here: https://intercom.help/easy-appointment-booking/en/articles/6387036-setup-deposits

  4. Servicify Team· Servicify team

    [Imported Canny comment contained no text]

0/2500

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