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CompletedSource status: Complete

Hold Card Payments when booking, instead of charging

Madelyn SantoroMerchant
4merchants want this

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Our business takes deposits for bookings to deter no-shows and late cancellations, but we really wish the booking app would take card information and only charge if the customer no-shows or cancels with less than 24hrs notice. As things stand, customers complete two transactions (one when checking out online for a deposit for their appointment) and again when they fully check out in person. This results in our business spending extra in transaction fees (mainly in the +$0.30/transaction). While $0.30 seems small, it adds up with hundreds/thousands of customers. This could be a huge savings to our business, but the deposit has significantly decreased our no-show rate.

Discussion4

Add context, or tell us how this would help your business.

  1. Jessica TeperMerchant

    agreed!

  2. Servicify TeamTeam

    Thanks for the feedback Madelyn Santoro. Unfortunately, Shopify does not give apps an easy way to do "split payments" which is what you really need to do deposits. We are waiting for some better integrations to be released by Shopify so we can correctly do deposits without you paying that $0.30 transaction fee.

  3. Servicify TeamTeam

    Hi there, we launched Deposits recently which solves this problem. You can learn more about Deposits here: https://intercom.help/easy-appointment-booking/en/articles/6387036-setup-deposits

  4. Servicify TeamTeam

    [Imported Canny comment contained no text]

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