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Late Package Cancellations
Wyatt from AHRMerchant
1merchant wants this
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Currently, customers can cancel package appointments up to one hour before their session, receive the session credit back automatically, and rebook for another time.
We’d prefer to allow cancellations right up until the appointment starts, as this frees up the spot for another customer. However, we’d like a separate cutoff for returning package credits.
Would it be possible to add a package-specific override so that cancellations within 12 or 24 hours of the appointment still release the spot, but don’t automatically return the session credit?
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