Terms & Conditions

1. Acceptance of Terms

By accessing or using Easy Appointment Booking, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, you may not access the service or use any of our services.

2. User Accounts

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for safeguarding the password that you use to access the service and for any activities or actions under your password. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

3. Plans, Payment, and Free Trials

Easy Appointment Booking uses Shopify's payment infrastructure for processing recurring subscription charges. We reserve the right to modify our fees with advance notice. Your continued use of the service after any fee changes constitutes your acceptance of such changes.

Free trials. Paid subscriptions start with a 7-day free trial, applied by Shopify to your subscription charge. You are not billed during the trial, and cancelling before it ends means you are not charged for that subscription.

Shopify Plus reverse trial. A store that installs the app while on Shopify Plus starts on our Ultimate plan free for 14 days, with every Ultimate feature available. Each store is eligible once. Uninstalling and reinstalling does not start a second trial. When the 14 days end, the store moves to the free plan unless a paid subscription is active by then, and features that are not part of the free plan stop working.

Subscribing before a trial ends. If you subscribe to a paid plan while a trial is still running, that trial closes at the moment you subscribe, and the new subscription begins with its own 7-day Shopify free trial. Any unused days remaining on the earlier trial do not carry over.

SMS is charged separately from your subscription. See section 6.

4. Use of Service

You agree not to use the service for any illegal or unauthorized purpose. You must not, in the use of the service, violate any laws in your jurisdiction. Prohibited activities include but are not limited to:

• Using the service for any illegal activities
• Unauthorized copying, modification, or distribution of the app or its components
• Attempting to reverse engineer or extract the source code
• Interfering with or disrupting the service or servers
• Transmitting any malicious code or harmful content

5. User Data

Our service collects appointment-related information including names, email addresses, and appointment dates and times. This data is stored using encrypted methods and is not shared with outside parties. User data undergoes periodic deletion in accordance with our data retention policies.

For more information about how we handle your data, please review our Privacy Policy and our Data Processing Addendum.

6. Customer Notifications and SMS

Easy Appointment Booking can send appointment confirmations, reminders, and updates to your customers by email and SMS. You decide whether those notifications are switched on, what they say, and which of your customers receive them. We send them on your instruction. SMS is delivered through our telecom provider from a number we operate.

You are responsible for having a lawful basis and, where the law requires it, prior express consent to contact every phone number and email address you send to, and for complying with the rules that apply to those messages — including the United States Telephone Consumer Protection Act, Canada's Anti-Spam Legislation, and any equivalent law in your customers' jurisdictions. You must honour opt-out requests you receive and stop sending to anyone who withdraws consent. You agree to indemnify us against claims arising from messages sent to a number or address you did not have consent to contact.

SMS is billed separately from your subscription. Texts are charged per message against the SMS funds you load in the app, at the rates shown there, and sending stops when your balance runs out.

7. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the service will immediately cease. Violations of these terms may result in immediate account termination plus applicable legal remedies.

8. Limitation of Liability

In no event shall 2851428 Ontario Inc. (operating as Servicify Appointments), nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the service.

To the maximum extent permitted by law, our total aggregate liability to you for all claims arising out of or relating to these Terms or the service, whether in contract, tort (including negligence), or on any other basis, will not exceed the greater of (a) the total subscription fees you paid us for the service in the twelve months immediately before the event giving rise to the claim, and (b) one hundred Canadian dollars (CAD $100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so parts of this section may not apply to you. Nothing in these Terms limits liability that cannot be limited by law.

9. Governing Law

These Terms shall be governed and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable in that province, without regard to conflict of law provisions. The parties submit to the exclusive jurisdiction of the courts of Ontario. Our Data Processing Addendum sets out the separate law that governs the Standard Contractual Clauses.

10. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. Changes are effective upon posting to this page. Your continued use of the service following the posting of any changes constitutes acceptance of those changes.

11. Contact Us

If you have any questions about these Terms, please contact us at hey@getservicify.com.