Mark a booking as Checked in when the customer arrives, or No-show when they do not come. This gives you a record of who came, and it can start follow-up actions, such as a thank-you email.
A booking is checked in, a no-show, or neither. It cannot be both. Check-ins need the Standard plan or higher.
Check a customer in
- Click Bookings in the app menu.
- Find the booking and click Check in on its row.
The button turns into a green Checked in label. You can also click Check in inside an open booking, in the Agenda view, or in the Team Portal.
Mark a no-show
- On the booking row, click the arrow (chevron) next to Check in.
- Click Mark as no-show.
The row shows a red No-show label.
Change your mind
Click the arrow next to the label and choose Undo check-in, Undo no-show, or the other status. If a late customer arrives, you can change a no-show to checked in.
Check in at the counter with Shopify POS
If you use Shopify POS, the Check in tile shows today's bookings. Staff can search by name or booking ID, scan a booking's QR code, and check customers in. See Check in customers with Shopify POS.
Mark no-shows automatically
The app can mark bookings as no-shows if nobody checks them in.
- Go to Settings > Shopify automations.
- Under When a booking is checked in, check Automatically mark missed bookings as no-show.
- In Hours after scheduled time, type how long to wait. The default is 2 hours. You can choose from 1 to 48.
- Click Save.
The app checks every hour. It only marks a booking if it is not checked in, not cancelled, and not already a no-show.
If you often forget to check people in, choose a longer wait, such as 4 hours. A no-show is easy to undo, but any emails or workflows it started have already run.
What checking in can do for you
The same things happen whether you mark a booking yourself or the app does it.
- Tag the Shopify order (Pro Plus and higher). In Settings > Shopify automations, check Tag the Shopify Order with 'Checked in'. Checked-in orders get the tag
Checked In, and no-shows getNo Show. - Fulfill the order (Pro Plus and higher, in beta). Check Fulfill the booking on the Shopify Order in the same section. The booking's items are marked fulfilled when the customer checks in.
- Shopify Flow (Ultimate). Use the Booking Checked In and Booking No-Show triggers. See Shopify Flow.
- Klaviyo. Use the metrics Booking checked-in (Easy Appointment Booking) and Booking no-show (Easy Appointment Booking). See Klaviyo.
These run once, the first time a booking is marked. Changing the status back and forth does not run them again.
Good to know
- Marking a no-show does not cancel or refund the booking. It only records that the customer did not come.
- Customers are not told they were marked as a no-show, unless you set up a Flow or Klaviyo email to do it.