The Calendar Is Not Showing on My Store

If your product page shows Add to cart or Sold out instead of Select a time, one of the six checks below is almost always the cause. Do them in order. After each fix, reload your product page.

1. Turn on the app embed#

The app embed is the switch that lets the app show anything on your store. If it is off, no product shows a booking button.

The quickest check: in the app, click Settings > Theme integration. If Theme app embed says Active, go to check 2. If it says Not active, click Go to theme editor and follow the steps on that page. See Turn on the Select a time button.

To do it straight from your theme instead:

1. In your Shopify admin, go to Online Store > Themes.
2. Next to your live theme, click Customize.
3. In the left sidebar, click the App embeds icon.
4. Switch on Appointment Booking. It is listed under the app name, Easy Appointment Booking.
5. Click Save.

2. Check that storefront booking is on#

1. In Easy Appointment Booking, click Settings > Storefront Settings.
2. Under Storefront visibility, check that the label says Enabled. If it says Disabled, click Enable.

3. Check that the service is active#

1. In Easy Appointment Booking, open the Dashboard.
2. Find your service in Your events and services.
3. If it is not in the list, create it. See Set up your first service.
4. A service that is turned off is hidden from the list. Click Show inactive events, open the service, click Turn on Event, then click Yes, I'm sure.

If you are at your plan's limit of active services, you must turn another one off or upgrade before you can turn this one on.

4. Turn off "Track quantity" on the product#

This is the most common reason customers see Sold out. Shopify marks a product sold out when its stock reaches zero, even if you have open time slots.

1. In your Shopify admin, go to Products and open the product for your service.
2. In the Inventory section, uncheck Track quantity.
3. Click Save.

5. Check that the product is published#

Customers cannot book a product they cannot see.

1. Open the product in Products.
2. Set Status to Active, not Draft.
3. Under Sales channels, make sure Online Store is included.
4. Click Save.

If your store still has a password page, only people with the password can see it. Check this in Online Store > Preferences.

6. Check the product option#

If you linked the service to one option of a product (for example, the "60 min" option), the booking button only shows when that option is selected. Pick that option on the product page, or link the service to the other options too.

Still not showing?#

• Reload the page without the cache: press Ctrl + Shift + R on Windows or Cmd + Shift + R on Mac.
• Try a private or incognito window. This rules out browser add-ons.
• Some themes use a custom Add to cart button that the app cannot find. See The Select a time button for how to fix it.

If none of this works, click Support in the app menu to chat with us. Send your product page link and tell us what you see.