Easy Appointment Booking closes a time as soon as it is full. This page explains how that works, the few ways a double booking can still happen, and what to do about one.
How the app protects you
- Each service has a limit per time. Number of Attendees, on the service's Availability tab, is how many people can book the same time with one team member. When it is reached, the time closes.
- One person cannot do two services at once. If two services use the same schedule, a booking for one service closes that time for the other.
- Calendars can block time. If Google Calendar or Outlook is connected, busy events close those times.
Why double bookings still happen
"Allow overlapping bookings" is on
This setting lets one schedule take bookings for different services at the same time. It is useful for a room that can hold two classes, but not for one person.
- Click Availabilities in the app menu, then Set schedule next to the schedule.
- Under Advanced Settings, uncheck Allow overlapping bookings.
- Click Save changes.
The limit per time is too high
If a service allows 10 people but you only have room for 2, you get 10 bookings. On the service's Availability tab, set Number of Attendees to what you can really handle. For one-on-one appointments, set it to 1.
The limit counts per team member. If 3 team members are connected to a service with a limit of 2, up to 6 people can book the same time.
Two customers checked out at the same moment
Two customers can put the same last spot in their carts. Turn on Temporarily reserve selected timeslots so a time is held while a customer checks out. See Choose what happens after a customer picks a time.
You added a booking with a custom time
Select a custom time lets you book any time, even a full one. The app does not stop you. Use Choose from available times when you add a booking, unless you mean to overbook.
The calendar was not connected
Personal appointments only block times if the calendar is connected to the schedule. See Google Calendar or Microsoft Outlook.
Find double bookings
When two bookings may clash, the Bookings list marks them with a Conflict label. Click the label to see only the bookings that clash.
When a double booking happens
- Choose which booking to keep. Usually the one made first.
- Contact the other customer. Say sorry and offer another time or a refund.
- Move or cancel the other booking. Open it and click Reschedule or Cancel. To refund, check Refund the customer when you cancel. See Change, move, or cancel a booking.
- Fix the cause with the steps above.
If you cannot find a cause, click Support in the app menu and send us both booking IDs.