Times Are Missing or Wrong on the Calendar

If the Select a time button shows but the calendar has no times, or the wrong times, start with debug mode. Then work through the causes below.

If the button itself is missing, see The calendar is not showing on my store instead.

Start with debug mode#

Debug mode shows why each time is hidden, in plain words.

1. On the Dashboard, open the service and click View in your store.
2. In your browser's address bar, add ?servicify_debug=true to the end of the address and press Enter. If the address already has a ?, add &servicify_debug=true instead.
3. Open the calendar and pick a day.

A panel shows the service's settings, and a reason next to each hidden time. The reason usually points to one of the fixes below.

Common causes#

No schedule is connected to the service#

1. On the Dashboard, open the service and click the Availability tab.
2. Under Assign Availability, check that at least one schedule is listed, and that it is the right one.
3. If none is listed, click Assign availability, pick one, and click Add to Event.

The schedule has no hours#

1. Click Availabilities in the app menu, then Set schedule next to the schedule.
2. Under Weekly schedule, check that the days have start and end times. Days that say Unavailable have no times.
3. Check Date overrides too. An override with no times closes that day.

The appointment is longer than the open hours#

A 60-minute service cannot fit in a 30-minute window. On the service's Availability tab, check Duration. Make it shorter, or make the open hours longer.

Lead time hides the next few days#

With 2 days of lead time, customers cannot book anything in the next 48 hours. On the service's Availability tab, go to Customer Booking Options and check Do you need lead time before a customer books with you? See Control when customers can book.

The calendar starts later or stops earlier#

In the same Customer Booking Options section, check Start the calendar on... and Continue accepting bookings until... Times outside those dates do not show.

A blackout date closes the day#

Click Availabilities and then the Blackout Dates tab. A blackout date closes every service. See Close your whole store for a date.

The time is full#

Full times disappear from the calendar. Check Bookings for that date and time. To allow more people, raise Number of Attendees on the service's Availability tab. To keep full times on the calendar, see Show how many spots are left.

A booking for a different service can also fill the time, if both services use the same schedule. This is on purpose: one person cannot be in two places. See Double bookings.

A calendar event blocks the time#

If Google Calendar or Outlook is connected to the schedule, busy events in that calendar close those times. Check the calendar for the day. See Google Calendar.

Times start at odd minutes, such as 1:05#

By default, the app shows as many start times as fit. To keep start times on the hour or half hour:

1. On the service's Availability tab, go to Timeslot Settings > Customer should be able to book...
2. Choose Only at specific intervals.
3. Check At the top of the hour. Also check At the 30-minute mark if you want half hours too.
4. Click Save in the bar at the top of the page.

Still stuck?#

Click Support in the app menu to chat with us. Tell us the service, and the date and time you expected to see. A screenshot of debug mode helps a lot.