How to take deposits for bookings on Shopify
Shopify has no deposit button, but there are three ways to take one for a booking. The simplest is a deposit setting in a booking app: the customer pays part of the price at checkout, such as 50%, and you send an invoice for the rest from the booking. You can also sell a deposit variant, or take no payment online and collect it all at the visit.
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Step 1
Picks a time
Select a time
Step 2
Agrees to the policy
I have read the cancellation policy
Step 3
Pays the deposit
Labelled Deposit at checkout
Step 4
Pays the rest later
From the invoice you send
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Your options
A deposit setting in the booking app
- Best for
- Services where you want the rest paid online, by invoice.
- Limits
- The deposit shows at checkout as a discount. On Easy Appointment Booking it needs Pro Plus.
A deposit variant on the product
- Best for
- Letting each customer choose between paying in full and paying a deposit.
- Limits
- You collect the rest yourself. Nothing reminds the customer that they still owe it.
Book without payment
- Best for
- Businesses that take every payment at the visit.
- Limits
- No money changes hands online, so a no-show costs the customer nothing.
Turn on deposits in Easy Appointment Booking
- 1
Open the service
On the Dashboard, open the service. On the General tab, in Payment Options, choose Pay to book.
- 2
Turn on Require a deposit
Choose a percentage of the price, such as 50, or a fixed amount, such as $25. A fixed amount must be less than the price.
- 3
Name it
Type a deposit label of up to 20 characters, such as Deposit. Customers see it at checkout.
- 4
Collect the rest
Open the booking and click Send invoice. The app makes a Shopify draft order and the customer pays it online. If they paid in cash, click Mark as Paid.
Deposits need Pro Plus ($39/month). A deposit variant and Book without payment work on every plan.
Write a deposit policy customers accept
Say it before checkout
Put the deposit amount and what happens on a cancellation in the service description, not only in the terms.
Ask customers to agree
Add a Confirmation Checkbox intake question, such as I have read the cancellation policy. It is saved with the booking.
Use a size that fits the risk
Many businesses use 20–50% for long or costly appointments, and a fixed amount for short ones.
Generate the wording
Our free booking policy generator writes a deposit and cancellation policy you can paste into your store.
Common questions
How does the deposit show at checkout?
As a discount on the booking. A $200 service with a 50% deposit costs the customer $100 at checkout. Only Shopify Plus stores can change the words Total savings that Shopify shows.
Is the rest a separate order?
Yes. The deposit and the rest are two Shopify orders. The booking shows Paid Remaining when the invoice is paid, with links to both orders.
What if I refund a deposit booking?
The refund is at most the deposit, because that is all the customer paid online.
Can I take a deposit at the counter?
Bookings made in Shopify POS do not use deposits. Customers pay in full at the counter.
Does a deposit work for group bookings?
Yes. The deposit is worked out from the booking total, and the invoice for the rest covers every person and ticket on the booking.
Keep reading
Step-by-step help
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