Package Cancellation
Customers should be able to cancel their appointment with their package up to the appointment start time, however there should be a cut-off time for them to receive the credit back if they cancel.
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Wyatt HicksForce customers to select an upsell product
Requested by store@catcafe.co.uk If they select 4 attendees for the time slot then it will force them to add 4 of the upsell product?
Servicify TeamMake variants available after date / time selection
We run a busy charity lido, with several slots a day and lots of families. We want people to be able to select a date and time, then add participants, eg adult, under 3, spectator etc. As it stands they'd have to select adult, then go through to the calendar and add to basket, then go back, select child, then calendar again, etc etc.
Be able to book ongoing timeslots
Be able to book ongoing timeslots, e.g., for events that are long and customers can still go in.
Louie EABAdd on (Upsells) - Need to be identifiable on upcoming bookings.
We need to be able to utilise the upsells easily and with the current set up we cant. As there is no way to see from looking at the booking list who has / hasn't added on an upsell product. It cannot even be worked out from the price paid shown on the bookings page - as this only shows the price of the event - not the price they have paid for the vet and the upsell. Event just a dot on the order that have an upsell on would work - just anything that tells the staff managing the bookings - You need to look further into this one.
I would like to be able to edit/reschedule a cancelled appointment.
We charge for appointments. Sometimes a customer will cancel the appointment but they want to reschedule at a later date. But they haven't decided when yet! From the shop's perspective, we want to cancel that appointment asap so someone else can book it. But if we cancel it the appointment, we lose the ability to reschedule at a later date. If we create a new appointment as an admin, we lose the custom data that was originally submitted by the customer. And if that customer were to go back and reregister through our website, they would have to pay for another appointment.
That events on the calendar are in chronological order
It's very important that when people are on the calendar feature, they see items in chronological order. Otherwise an evening class may seem to be in the morning. This isn't correct for schedule. It just defies logic.
Emily LeslieReservation Timeout: Include Upsells
I have upsells as part of the booking flow. Currently, when customers add an appointment to their cart *and* and upsell and if they don't checkout after 15 minutes, only the appointment is removed and *not* the upsell. Solution: remove the upsell as well
Easy download of an event's intake questions
When a customer reserves a time/date for a party, but doesn't have all the details (i.e., answers to intake questions), they pay a deposit, then we manually collect the details later, usually over the course of several emails. I want to be able to send the customer the current version of the intake questions to mitigate the back-and-forth.
Cake HooplaVolgende maand, geen beschikbaarheden
Wanneer klanten naar de volgende maand gaan wordt de huidige dag geselecteerd, als je geen beschikbaarheden meer hebt op de huidige dag heeft de klant de indruk dat er in de volgende maand geen dagen meer beschikbaar zijn. Misschien kan de eerst beschikbare dag worden geselecteerd wanneer er naar een volgende maand gegaan wordt?
arne libbrechtDisplay Intake Question Responses Directly
Include a column in the booking overview table that displays all responses to intake questions without requiring users to click the "View" button. Currently, it is time-consuming to repeatedly click the "View" button and manually transcribe responses into an Excel sheet.
Be able to manually book using past dates (for customers who went to the event without booking)
Be able to manually book using past dates (for customers who went to the event without booking). For example, a customer has a package but has not booked for the event they attended, admins should be able to manually book it even if the date has passed.
Separate booking limits for individual services within a single package
Currently, there is no way to specify limit to each service separately within a single package. That would allow offering a package consisting of 10x Service X and 8x Service Y. Each service can have a different price so it's important not to allow customer to book all 18 sessions of a most expensive product.
Rolands
The Hot Box SaunaDate selection only, without time slots and no number of attendees
I preserve flowers from weddings and events, and would need a booking tool where customers choose date only. no time slots and no numbers of attendees. Would that be possible to arrange? Best regards. Ann-Louise
Ann-LouiseBooking multiple resources
I`m in need to book multiple resources at the same time within a single appointment. Specifically, we need customers to book a service that automatically reserves both a room and a staff member (nurse) in the same booking, so that: the room cannot be double-booked the staff member cannot be double-booked both resources are linked to the same appointment
Ida HermanrudCustomize Deposit verbiage
I have Deposits enabled for multiple events. I would like to change this verbiage. "You'll pay a partial deposit today, and pay the remainder later"
Michael CollinsIntegrate Upsell Information to the Google Calendar Invite
Which upsell products were purchased with the appointment and how many.
Add Appointment Cancellation to Shopify Flow
If an order is cancelled through Shopify Flow, then the appointment in that order should be cancelled as well. Right now that is not possible.
Easily Reorder Upsell Products
I would like to reorder items that are upsold on an event in a particular order. RIght now, it is a bit cumbersome as I have to unlist the products then list them which is not ideal. Expected behaviour: Drag-and-drop products in the order you want them to appear in the upsell
Cancel / Reschedule be seperate settings
Would love for cancel and reschedule to be seperate buttons to turn on/off. Even with heavily displayed t&c's customers are still choosing cancel instead of reschedule then emailing asking for a refund which we don't allow. Would love to be able to turn off the cancel button altogether so no one uses it. But we like to be able to let them reschedule up until a certain time before the event.
Made to be MessyDaily List View Calendar
A customer facing list view that displays all the daily appointments (Different types of appointments / products.) This type of view would allow us to create different appointment pricing depending on the time of the day. I have attached a photo of what we are looking for for reference.
Support Deposits when Adding Manual Bookings
I have deposits enabled for my events and I make manual bookings frequently. When I send an invoice with the manual booking, the total price of the appointment is shown on the invoice and when the customer checks out instead of the deposit amount
Follow Up Email For Only First Time Customers
We would like to send out an automatic email to customers after only their first session, to encourage them to come back for a second session i.e. include a discount for their second visit. Right now we are doing this manually so this feature would be super handy :)
Sorting & Search Events on Booking Page
It would be nice to be able to sort the list on the booking page. With the events having no sort or search feature it is difficult to find what you want to book.
Bob StevensWhen an order is marked as paid from Shopify, update Payment column to say "Paid"
Right now, it only works when I click on "Mark as Paid" next to the booking from EAB, and not when I do it directly from Shopify.
Show if a discount was used in the title that shows up on google
We credit towards the purchase of golf clubs after and it would be nice to see how much to credit right on the title as that is where our in-store team checks.
Intake Questions - Valid Email
I would like a way to set an intake question for email to only take a valid email before a customer can submit. Thanks!
Intake Questions for packages
Ask intake questions at the time of purchasing a package or integrate intake questions into my emails with Klaviyo.
Upload jpgs.
As a hairdresser, it would be incredibly helpful to have customers be able to upload inspiration photos to their appointments. Also, just to give them the ability to upload images at all for any need would be really helpful!
Show Waitlist Only On Blocked Off Days
We need to show the Waitlist option ONLY for days that are blocked off. Is this possible to set up? Thanks!
Justin ScottI would like the ability to have a member scan card for the athlete to access the facility space, & it will deduct visi…
Original Canny title: I would like the ability to have a member scan card for the athlete to access the facility space, & it will deduct visits from our Hit Club program. I would like the ability to have a member scan card for the athlete to access the facility space, & it will deduct visits from our Hit Club program.
Bulk booking change
* Bulk reschedule a whole session * Reschedule all of the bookings within that session * Option to add notes that are emailed with the reschedule email * Being able to email or text all bookings from one session at once would also be really useful (for example if we needed to warn people about a parking issue or road closure or something). We take up to 45 people per timeslot, and yesterday I had to change the times of 2 sessions - each booking had to be done manually, and to a custom time because the bookable ones were sold out. This took ages, and there is no way to add a note to customers, so we've had quite a few confused emails (I did email them all first but it seems most of them went to spam so they didn't see the explanation).
Integrate with Shopify Flow and Shopify Email
Would love to have the ability to integrate with Shopify Flow and Shopify Emails. I don't feel I should have to pay for another platform in Klayvio just to be able to send the emails required regarding bookings to run my business.
Reversing colours of "availability" bar
Currently when customers are looking to book an appointment, the availability bar that appears showing the number of appointment available is grey. When a space is filled, a portion of the bar is filled with white. I think people are used to seeing white as available and grey as "booked and not available". My customers have been confused by the grey bar, assuming that the appointment time slot is booked (not reading the text correctly). I think swapping the two colours would greatly enhance to UX. Thanks!
Have the option to remove "Quantity" field when making manual bookings for events > 1
From the Admin and Team Portal
Add location (from Availability) information on calendar next to timeslots
I only use the "List View" layout as I have date overrides. Locations are tied to availabilities. I would like to save customers a click so that when they are browsing available timeslots to book an appointment for, they know which location/availability that is for. Ideally, you have the timeslot - [Availability name]. The variants approach doesn't work well because I want customers to see times across all locations
Team Portal: For merged seats, have the ability to update the schedule for all availabilities at once.
Right now, this has to be done for each availability which is time consuming. It would be good to have a way to update all availabilities that are merged at once
Self Check-in
I'd like my members to be able to text/email that they are checking in to their sessions. This allows my front desk team to not have to do manual check-ins themselves and ensures we can track the check-ins still
Arthur BouieManual Booking: Email address is optional
When someone is in the facility or is calling in, sometimes they do not want to give their email address. It would be good to have the email as an option for manual bookings.
Attendee Option
I would like to have the option to remove the attendee button on an event without having to reduce the attendee limit on the backend. This is probably specific to our event types but in our case it can confuse our customers, if someone has 3 people attending the event and one 1 of them is participating I don't want them adding attendees I want them to buy spectator tickets and some customers have gotten confused by this option. It would be nice to have it removed.
Klaviyo: Send an email if the customer doesn't attend their appointment
Idea: Add "Check-In" = No as a trigger
Booking View Details: Agenda and Calendar View
Please add intake questions to the View Details modal.
Team Portal: Add time to cards in Calendar View
To make the calendar glanceable, please add the time to the card in the calendar view. Make the Availability optional.
Update appt status based on Google Calendar Invite
If I reschedule the Google Calendar invite for the appointment to a different date or cancel the appointment, then the appointment status should be reflected in the app. Right now it isn't and this would make it much easier for my staff when managing appointments (easier to use than the Team Portal)
Book from Cart Button
I would like to have a button to replace the "checkout" button on the cart page so that clients can still add all of their services to the cart but then book everything at once instead of going through the checkout page.
Add photos to email notifications
I would like to make the "Thank You" email notification a bit more appealing by adding photos. Please add this feature to the different email templates.
Have a hierarchy/logic for availabilities assigned to events
I work for a dog grooming business and have 9 events. 8 of them can accept 10 attendees (dogs). 1 can accept 4 attendees/dogs. I have assigned the same 10 availabilities to the 9 events, 4 of which are also assigned to the event for 4 attendees. If a customer books for one of the 9 events that can accommodate 10 attendees and is automatically assigned an availability that is also assigned to the event for 4 attendees, then that is 1 less customer than can book that event for 4 attendees. Ideally, I would like customers to book an event for 10 attendees with an availability **not** assigned to the event with 4 attendees first. If this can be solved, I have other businesses that I can bring to your app.