A blackout date closes every service, team member, and location for a day or a range of days. Use it for public holidays, a store-wide vacation, or a seasonal closure.
To close only one person's or one room's schedule, use a date override instead.
Add a blackout date
- Click Availabilities in the app menu.
- Click the Blackout Dates tab.
- Click Add blackout date.
- Click one day, or click a first day and a last day.
- Optional: type a Reason, such as "Summer closure". Only you and your staff see it.
- Check the summary at the bottom. It shows the dates and the number of days.
- Click Block dates.
The dates close right away. You can block dates up to 24 months ahead.
See your closures
The tab has two views: Upcoming and Past. Each closure shows a status:
- Blocking now — the closure is today.
- In 137 days (for example) — the number of days until it starts.
Closures move to Past when they end.
Remove a blackout date
Click the trash icon on the row. The dates open again right away.
There is no confirmation. If you made a mistake, click Undo in the message at the bottom of the screen.
What a blackout date closes
On a blackout date:
- No service shows any times on your store.
- Every team member and every location is closed.
- Shopify POS shows no times.
- Customers cannot move a booking to that date.
- Customers cannot join a waitlist for that date.
A blackout date wins over your weekly hours, date overrides, and other rules.
One exception: when you add a booking yourself and use Select a Custom Time, the app warns you that the day is a blackout date, but it still lets you book. This is for special cases you agree to.
A blackout date does not cancel bookings you already have, and it does not tell customers anything. Check Bookings for those dates first. Then move or cancel each booking so the customer gets an email.
Time zones
A blackout date is a calendar date, not a set of hours. A blackout on December 25 closes December 25 for every customer, in every time zone.