The Email Designer changes how every booking email looks. You can add your logo, a message of your own, a button for reviews, and your brand color. The booking details (service, date, time, and location) fill in by themselves.
Open the Email Designer
- Click Settings in the app menu.
- Click Email & SMS notifications.
- Under Email Design, make sure Easy Appointment Booking is selected. It has a Recommended label.
- Click Customize Emails.
Make your changes
Each section has an Enable checkbox. Turn on the ones you want.
- Store Header — shows your logo and store name at the top. Check Show logo and Show store name. The logo comes from Settings > Storefront Settings > Store logo, so add it there first. You can also type a different store name.
- Content Block — adds your own text, such as parking directions or what to bring. Choose Before booking details or After booking details, then type your text. Plain text only.
- Review Block — adds a button that asks customers for a review. Type a message, the button text, and the link. Choose All emails or Follow-up emails only. Needs the Pro Plus plan or higher.
- Global Styles — choose your brand color under Primary Color (Buttons). It changes the color of the buttons.
Your changes apply to every email type.
Check and save
- On the right, use Email type to preview each email: confirmation, reminder, cancellation, and the others.
- Click Save Changes.
To start again, click Reset to Default.
Change the subject lines
Subject lines are on the settings page, not in the designer.
- Go to Settings > Email & SMS notifications.
- Find the email, such as When a booking is made... or Remind customers before their booking...
- Edit Email Subject.
- Click Save.
You can put booking details in a subject line with variables. For example: Your {{event_name}} is on {{start_date}}. When the email is sent, the app replaces each variable with the real value. The full list is at the bottom of the same page, under Email Variables.
Common variables:
| Variable | Becomes |
|---|---|
{{first_name}} | The customer's first name |
{{event_name}} | The service name |
{{start_date}} | The booking date |
{{start_time}} | The start time |
{{event_location}} | The service location |
{{availability_name}} | The team member's name |
{{shop_name}} | Your store name |
Custom Email Templates (older stores only)
Some older stores still use Custom Email Templates, the earlier template system where you edit the email code. It is not available to new stores. If you still use it, we recommend moving to the Email Designer. Contact support if you would like help.
Free plan
The Email Designer needs a paid plan. On the Free plan, customers get the standard email design.