Send Emails From Your Own Address

Booking emails come from the app's email address unless you change it. There are two things you can change:

• Where replies go. Available on every plan.
• The address emails come from, such as bookings@yourstore.com. Needs the Ultimate plan.

Choose where replies go#

When a customer replies to a booking email, the reply goes to your store's contact email.

1. Click Settings in the app menu.
2. Click Email & SMS notifications.
3. Scroll to Email Notification Settings.
4. Type the address you want in Your primary contact email.
5. Click Save.

Send from your own address#

You need an email address on your own domain. Free addresses, such as Gmail or Yahoo, do not work.

1. Click Settings > Email & SMS notifications.
2. Find Custom Email Address.
3. Check Setup a custom email address to send emails from.
4. Fill in:
   • From Email Address — for example, bookings@yourstore.com.
   • From Name — the name customers see, such as your store name.
   • Reply-To Email (Optional) — leave it blank to send replies to the from address.
5. Click Save Custom Email Address.
6. Open the inbox of your from address. Find the email from support@postmarkapp.com and click the link in it.
7. Go back to the app and click Check Verification.

When Email Confirmation shows as verified, booking emails start coming from your address.

If verification does not finish#

• Look in the spam folder for the email from support@postmarkapp.com.
• Make sure you typed the from address correctly. To fix it, delete the custom address and add it again.
• If SPF Record does not show as verified, contact support. We will tell you what to add to your domain settings.

Want full control of your emails?#

If you use Klaviyo, you can send booking emails from Klaviyo with your own templates and sender. See Klaviyo.