Easy Appointment Booking automatically sends emails to your customers when they book, when a booking changes, and before their appointment. You control which emails are sent and when — and you can customize the content to match your brand.
What emails are sent automatically
The app can send emails at the following moments:
- Booking confirmation — sent immediately when a customer books.
- Reschedule / modification — sent when a booking time is changed.
- Cancellation — sent when a booking is cancelled.
- Reminder — sent automatically before the appointment (timing is configurable).
- Follow-up — sent after the appointment ends.
All these are enabled per service, so different services can have different notification settings.
Enabling notifications for a service
- From the Easy Appointment Booking dashboard, find the service you want to configure.
- Click Edit.
- Go to the Notifications tab.
- Check the boxes for Confirmation, Reminder, and/or Follow-up as needed.
- For reminders, choose the timing from the dropdown (e.g. 24 hours before).
- Click Update Notifications.
Changing reminder timing only applies to bookings created after you save the change. Existing bookings keep the reminder schedule they were created with.
Who receives the emails
Each notification goes to:
- To: The customer who made the booking.
- CC: Your store's admin email and the availability email (the staff member assigned to that booking).
You can control which addresses are included under Settings → Email & SMS → Email Notification Settings.
Customizing email templates
Easy Appointment Booking includes default, mobile-friendly email templates you can personalize.
Where to find the email editor
- Go to Easy Appointment Booking → Settings.
- Open Email & SMS.
- Under Email Design, select Easy Appointment Booking.
- Click Customize emails.
You will see a live preview as you edit, so you can check how the email looks before saving.
What you can customize
- Logo — add your brand logo to the email header.
- Brand color — apply your primary color to buttons and accents.
- Message text — add custom text above or below the booking details.
- Review link — include a link to collect customer feedback after the appointment.
The booking details (date, time, location, event notes) populate automatically from the booking — you do not need to add those manually.
If you have a physical location set in your service, confirmation emails automatically include a Google Maps link so customers can navigate there with one tap.
Setting up reminder timing
Reminders are available on the Standard plan and above. You can customize how far in advance the reminder is sent — from 1 hour up to several days.
- Go to Dashboard → Edit Service → Notifications.
- Find the Reminder checkbox and enable it.
- Use the dropdown to choose the timing (e.g. 24 hours before).
- Click Update Notifications.
Example: If a customer books for Friday at 10:00 AM and your reminder is set to 24 hours, they will receive the reminder email on Thursday at 10:00 AM.
Sending from your own domain
By default, emails are sent from hey@getservicify.com. To send from your own email address:
- Ultimate plan — go to Settings → Email & SMS and configure Custom Email Address.
- All plans — connect Klaviyo for fully branded email delivery with custom templates.
Sending from your own domain improves deliverability and brand recognition. Customers are less likely to miss booking emails when they come from an address they recognize.
Testing your email notifications
The fastest way to verify your emails work is to create a test booking:
- From the dashboard, click Add a Booking next to the service you want to test.
- Enter a valid email address you have access to.
- Complete the booking.
- Check your inbox (and spam folder) for the confirmation email.
Checking notification history
You can see every email and SMS sent for any booking:
- Go to Bookings.
- Find the booking in the list.
- Scroll right to the Notifications column.
You will see a full timeline of every notification sent, including whether it was delivered.
Next steps
- Customizing booking emails — branding, templates, and advanced customization options
- SMS notifications — set up text message reminders alongside email
- Notifications not sending — troubleshooting guide for missing emails