Connect Microsoft Outlook

Put every booking in your Outlook or Microsoft 365 calendar and send customers an Outlook invite

Available onPro Plusand higherUpdated 2 min read
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When you connect Outlook, every new booking goes into your Outlook or Microsoft 365 calendar. Moved and cancelled bookings update the event. Customers get an invite they can accept.

This needs the Pro Plus plan or higher. Connect from a computer, in your Shopify admin.

Warning:

Outlook does not block times. A meeting already in your Outlook calendar does not stop customers booking that time. If you need that, connect Google Calendar as well, or block the time in the app with a date override.

Connect your calendar

  1. Click Settings in the app menu, then Calendar sync.
  2. Next to Outlook, click Connect.
  3. Sign in with your Microsoft account. A personal Outlook account or a work Microsoft 365 account both work.
  4. Click Accept to allow the permissions.

New bookings now go into your main Outlook calendar. Bookings made before you connected are not added.

If a work account will not connect, your company may block outside apps. Ask your IT team to allow it, or use a personal Microsoft account.

Choose a calendar for each team member

  1. The team member shares their Outlook calendar with the Microsoft account you connected, with Can edit permission.
  2. In the app, click Availabilities, then Set schedule next to the team member.
  3. In Calendar Sync Settings, under Outlook Calendar Sync, choose their calendar.
  4. Click Save changes.

Their bookings now go into their own calendar.

Meeting links

If the service uses Zoom, Google Meet, or a custom link, the Outlook event has the link in two places:

  • the event location, as address | link
  • the event description, as a link you can click
Tip:

Do not add a Teams link to these events yourself. Outlook can add its own link too, and customers then see two links.

Changes go one way

The app updates Outlook. Outlook does not update the app. If you move or delete the event in Outlook, the booking does not change. Always move or cancel bookings in the app.

Using Google Calendar and Outlook together

You can connect both. Each booking then goes into both calendars. Invite and title settings are shared. See Choose what your calendar events show.

Disconnect

  1. Go to Settings > Calendar sync.
  2. Next to Outlook, click Disconnect, then confirm.

Events already in your calendar stay there.

Customer did not get an invite?

  1. Open the service, click the Notifications tab, and check that Add customers to Google & Outlook calendar invites is on.
  2. Check the email address on the booking.

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