Easy Appointment Booking charges are handled entirely through Shopify's billing system — you're never billed directly by us. This means your invoices live in Shopify Admin alongside any other app subscriptions on your account.
How billing works
When you activate a paid plan, Shopify creates a recurring app charge on your account. The charge appears on your regular Shopify invoice and is processed using whichever payment method you have on file with Shopify.
If you upgrade, downgrade, or cancel mid-cycle, Shopify automatically pro-rates the charge so you only pay for the days you used each plan.
Finding your invoices in Shopify Admin
To download a receipt or view past charges:
- In your Shopify Admin, go to Settings > Billing
- Under Bills, click View all bills
- Find the relevant bill and click it to view the full breakdown
- Click Download PDF to save a copy for your records
Your Easy Appointment Booking charges appear as a line item labelled with the app name within each bill.
For VAT invoices or business receipts, use the PDF invoices from Shopify Admin — these include your full billing details, store name, and any applicable tax information.
Viewing payment history in the app
You can also see a summary of your charges directly inside Easy Appointment Booking:
- Go to Pricing in the app navigation
- Scroll to the bottom of the page to find the Payment History table
- The table shows each charge with the plan name, date, amount, and current status
Charge statuses explained
| Status | Meaning |
|---|---|
| Active | Currently billing — your plan is live and in good standing |
| Pending | Awaiting your confirmation on Shopify |
| Declined | Payment failed — check your payment method under Shopify Settings > Billing |
| Cancelled | Subscription was cancelled or you moved to a different plan |
Test charges on development stores
If you're testing the app on a Shopify development store or Partner test store, any charges are marked as Test Charge and no real money is collected. You can safely activate a paid plan on a dev store to test the billing flow without incurring actual costs.
Next steps
- Plans and Pricing — see what's included on each plan
- Upgrading Your Plan — move to a higher plan
- Refunds — what to do if you were charged incorrectly