This page is about your plan charges. To refund a customer for a booking, see Refund customers automatically.
Changing plans mid-month
If you downgrade or cancel partway through a billing period, Shopify works out the unused part and gives you a credit. The credit comes off your next Shopify bill. It is not paid back to your card. This is how Shopify handles all app charges.
Ask for a refund
If you think you were charged by mistake:
- Click Support in the app menu, or email hey@getservicify.com.
- Tell us your store address (yourstore.myshopify.com) and which charge. You can find the date in Account > Payment History.
If we approve it, we give you an app credit through Shopify. Shopify does not allow cash refunds for app charges. The credit shows in your Shopify admin under Settings > Billing, and comes off your next bill.
What we can help with
- Charges while the app was not working as it should
- Charges made by mistake, such as upgrading twice
- A promo code that did not apply
What we cannot refund
- Charges for time when the app was working normally
- Shopify's own fees
- Charges from more than 60 days ago