Downgrade or Cancel

You can move to a lower plan or cancel at any time. Your bookings, services, and customers are kept.

Move to a lower paid plan#

1. Click Account in the app menu.
2. On the plan you want, click its button and approve the change in Shopify.

The change is immediate. Shopify adjusts your bill.

Move to the Free plan#

1. Click Account in the app menu.
2. At the bottom, click Downgrade to the free plan.
3. The app shows what you will lose. Click Stay on my plan to go back, or continue.
4. Click Cancel my subscription.

What changes on the Free plan:

• Only 1 service can be active. The others are turned off, not deleted. Turn them back on if you upgrade again.
• Team Portal logins stop working.
• Google Calendar, Outlook, and Zoom are disconnected.
• Emails go back to the standard design.
• Deposits, the waitlist, and ticket types are turned off. Your settings are kept for if you upgrade again.
• Other paid features stop.

Your bookings and customer details are not affected.

Cancel completely (uninstall)#

1. In your Shopify admin, go to Settings > Apps.
2. Find Easy Appointment Booking and click Uninstall.
3. Confirm.

Billing stops when you uninstall.

Your data: we keep your bookings, services, and customer details for at least 90 days after you uninstall. If you install the app again in that time, everything is still there.