When a day is full, customers can join a waitlist instead of leaving. If a booking is cancelled or moved, the app emails the next person on the list so they can take the place.
The waitlist needs the Pro Plus plan or higher.
Turn on the waitlist for a service
- On the Dashboard, open the service.
- Click the Availability tab.
- In Waitlist, choose when customers can join:
- Any time — the waitlist form always shows with the calendar.
- Only when a day is fully booked — the form shows only on full days.
- Never — no waitlist for this service.
- Click Save in the bar at the top of the page.
What customers do
- They open a full day on your store and see the waitlist form.
- They fill in their Name and Email, and choose a Time. The Date is the day they picked.
- They get an email: "You've been added to our waitlist."
- When a place opens, they get an email with a Book Now button.
- They book as normal.
How places are offered
When a booking is cancelled or moved, the app looks for people waiting for that time. It emails them in the order they joined: first come, first served. You do not need to do anything.
When a waitlisted customer books, their entry changes to Booked, and they get no more emails about it.
If Klaviyo is connected, these emails are sent through your Klaviyo flows instead. See Connect Klaviyo.
See and manage your waitlist
Click Waitlist in the app menu. Each entry shows the customer, the service, the date and time they want, and a status:
| Status | Meaning |
|---|---|
| Waiting | On the list, not contacted yet |
| Messaged | Told that a place is free |
| Booked | Booked after joining the waitlist |
| Expired | The time passed and they did not book |
Filter by service, status, or dates, or search by name or email.
To offer someone a different time, click Send Message on their row and write a note. They get an email with your note and a link to book.