If customers book at your counter, staff can book them straight from the Shopify POS app and take payment in the same sale. The booking shows in the app like any online booking.
The app adds two tiles to Shopify POS:
- Book an Appointment — book a customer. This page covers it.
- Check in — see today's bookings and check people in. See Check in customers with Shopify POS.
You need the Shopify POS app and a Shopify plan that includes POS.
Add the tiles to POS
- Open the Shopify POS app and log in to your store.
- On the home screen, tap Edit, then add a tile.
- Choose Book an Appointment. Add Check in too if you want it.
- Tap Done.
Each tile is added on its own. Adding one does not add the other.
Book a customer
- Tap Book an Appointment.
- Search for the customer by name, email, or phone, then tap Add next to them. For a new customer, add them to the POS cart first.
- Choose the service.
- Choose a date. Only dates with open times show.
- Choose a time and, if asked, a team member.
- Tap the Add button. It shows the time and team member you chose.
- Take payment as usual: card, cash, or any other payment method you use in POS.
When the sale is done, the booking is confirmed and the customer gets the normal confirmation email.
Busy times in a team member's connected Google Calendar are not offered, so staff do not book over them.
What POS does not do
- Intake questions are not asked at POS. Ask the customer yourself, and add the answers as internal notes in the app. Answers from online bookings do show at check-in.
- Deposits are not used. Customers pay the full price at the counter.
- Waitlists cannot be joined from POS.
- Ticket types use your first ticket type only.
- Two appointments for the same service cannot go in one sale. If the service is already in the cart, POS shows "This service is already in the cart." Check out the second appointment in a separate sale. Several people in one time slot is fine: set the quantity. Different services in one sale are fine too.
For a booking with no payment, add it in the app instead.