Demand is not the same every day. A tasting room is quiet on Tuesday and full on Saturday. With Advanced Availability Rules, you keep your normal capacity, and add a rule only for the dates and times that are different.
A rule can:
- change the capacity — more or fewer people per time slot
- apply at certain times — for example, only Fridays from 8:30 PM to 10:00 PM
- repeat — every day, week, month, or year
- use different staff — for example, only your summer guides
This needs the Pro Plus plan or higher.
Step 1: Turn on the feature
You do this once for your store.
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Click Settings in the app menu.
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Under Customer experience, click Advanced availability rules.
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Click Enable.
Step 2: Add a rule to a service
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On the Dashboard, open the service and click the Availability tab.
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In Number of Attendees, find Capacity by date and click Set up. If the service already has rules, click Add rule.
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Fill in the rule:
- Rule name — a name only you see, such as "Summer season".
- Repeats — Doesn't repeat, Daily, Weekly, Monthly, or Annually. For Weekly, pick the days. For Monthly, pick a date (such as the 15th) or a weekday (such as the third Saturday).
- The start date, or the date range for a rule that does not repeat.
- Ends — Never, On date, or After a number of times.
- Time of day (optional) — turn on, then set From and To.
- Set a custom capacity — turn on and type the number of people per time slot, for each team member.
- Availabilities for this rule (optional) — choose which staff, rooms, or resources work during the rule. By default, all of them do.
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Click Add rule. It saves right away.
The Calendar Preview on the right shows the result. Below, the 9:00 PM Friday slot shows 5 available, while earlier slots show the normal 6 available.
Capacity is per team member. A time slot holds the rule's capacity times the number of team members working. For 30 people with 3 team members, set the capacity to 10.
Examples
| You want | Rule |
|---|---|
| Fewer seats on Friday nights | Weekly on Friday, 8:30 PM–10:00 PM, capacity 5 (normally 6) |
| More places in summer | Doesn't repeat, June 1–August 31, capacity 12, add your summer guides |
| Fewer places on quiet mornings | Weekly on Tuesday and Wednesday, 9:00 AM–12:00 PM, capacity 4 |
| A special event every month | Monthly on the first Saturday, capacity 20 |
Manage your rules
Each rule shows a status: Active now, Upcoming, Past, or Disabled. Use the switch to pause a rule, the pencil to edit it, and the trash icon to delete it. Changes save right away.
When two rules overlap, the one higher in the list wins. The rule window shows a yellow warning when rules overlap. Rules for the same dates but different times of day, such as mornings and evenings, do not overlap.
Good to know
- Rules belong to one service. To change several services, add a rule to each one.
- Times use the service's time zone.
- Outside the rule's dates and times, your normal capacity applies.
- Lowering capacity does not cancel bookings you already have.
- A rule's capacity cannot be lower than Minimum Attendees per Booking on the service's Advanced tab.
- To close a day completely, use a date override or a blackout date.
If you turn the feature off in Settings > Advanced availability rules, every rule on every service is deleted. Bookings are not affected, but you will need to make the rules again. To pause one rule, use its switch instead.